Monday, February 9th, 2015 - Post by Trish Derman
In my last post, I wrote about the Five Things We Learned Training in 15 Countries. This month I’d like to share some insightful observations and practical tips that our trainers have learned as they’ve facilitated sales management coaching around the globe.
First, observations from the classroom:
1. Think globally, act locally…except when the locals are eating something only the locals can digest!
2. Give people an inch…and they’ll give you a smile. Your French or Spanish may be abysmal, but foreigners are, by and large, appreciative of the effort you make.
3. Arrive early if possible, and take the opportunity to spend some time with locals. This gives you relevant references and context, gets you into the “mood” for that culture, and provides you with appropriate references in the classroom.
4. Anticipate your U.S.-based program extending by at least a day due to a much more relaxed atmosphere and shorter work day.
5. Be cautious when using English or American slang. Similarly, use humor with caution…our jokes often don’t play well internationally, and may be culturally awkward – or worse.
6. When facilitating for an audience whose English is a second or third language, allow the participants time … Read the rest